Horrible company and customer service, very deceptive business practices.” - Tim C. “ They autodraft without your knowledge, give no way to cancel their service, and make it impossible to get a hold of them. Here’s one Canary home security review from a dissatisfied customer: This rating comes from complaints the company has received about camera malfunctions, products unexpectedly going offline, and payment concerns. If users can’t find an answer, Canary offers customer service via SMS text or online chat every week from 8am to 5pm EST.Ĭanary is accredited by the Better Business Bureau (BBB) and holds an F rating with the BBB. To help customers better understand their system, Canary has a help center where users can input concerns, browse frequently asked questions, and get information on Canary Premium Service membership. ![]() Canary Flex + Premium Service: $14.99/month.Canary Pro + Premium Service: $12.99/month.Canary View + Premium Service: $9.99/month.Premium Service for each camera type is charged monthly. The limited warranty only applies to hardware products manufactured by or for Canary, not consumable products such as batteries.Ĭanary also offers a 60-day free trial for all products sold on their website, allowing you to return the product if you’re not satisfied at no cost to you.Įach Canary home security camera is bundled with Premium Service, meaning that there is no separate cost for the equipment. customers and European customers a two-year limited warranty. Premium Service includes the following advantages:Ĭanary offers U.S. The Outdoor Security Pack includes 2 Canary Flex and a secure mount.Ĭanary Home Security Premium Service DetailsĬanary provides a Premium Service with each of its cameras and bundles. Outdoor Security Pack: The Outdoor Security Pack allows you to secure two of your home’s outdoor areas and is bundled with a wall mount for customized installation.The Total Home Pack includes 1 Canary Pro and 2 Canary Flex. Total Home Pack: The Total Home Pack includes everything from the Starter Pack but includes one more Canary Flex, securing an additional area within or around your home.The Starter Pack includes 1 Canary Pro and 1 Canary Flex. Starter Pack: The Starter Pack bundles a Canary Pro and Canary Flex, allowing customers to secure an area like a large living room or outdoor area.Canary’s three security packages include the Starter Pack, Total Home Pack, and Outdoor Security Pack. While the majority of Canary home security devices are purchased individually, the company does package a few products together, offering customers multiple devices that can secure a larger area of the home. The Stake mount is designed to stick into your pots, garden beds, or yard, giving a discrete look into your outside areas. The Twist mount uses a flexible rod to wrap around surfaces inside and outside. ![]() The Secure mount attaches to any wall or surface and contains a cylindrical ball joint that allows the camera to move freely in any direction.
0 Comments
Leave a Reply. |